Patient Access
Appointments System
The Practice runs an appointment system for all consultations. Currently, owing to COVID 19 the practice is running a remote consultation model and the GP may offer a face to face appointment if it was felt to be appropriate. The appointments can either be via telephone, video or by filling an e-consultation form on our website.
Please ask for more than one appointment if you want more than one patient to be seen by the doctor or nurse. Appointments are generally booked at 10 minute intervals; if you feel you may need a longer appointment because of complex problems please speak to a receptionist.
This makes the system fairer for everyone because other patients do not have an unreasonable wait as a consequence of the GP overrunning.
If the doctor has to deal with an emergency, your appointment may be delayed. If this happens you will be offered the opportunity of either waiting or re-booking.
At times when all the appointments are booked, you may be directed to Extended access (a federation of local GPs providing out of hours service) GP appointments or 111 clinical triage service.
You may also be directed to Recovery at Home (RAH) service which is a community service run by experienced GPs, Nurses and other allied clinical/social care professionals.
Booking Appointments
Before booking an appointment, please consider visiting our all new digital portal on the practice website which can provide initial help in managing certain medical conditions.
The practice runs urgent on the day appointments and routine appointments are usually within a week or less.
You can book an appointment either by downloading NHS app which allows you online access to our appointments or by ringing the surgery.
You can also fill in an e-consultation page on our website and we will be getting back to you by the end of the next working day with further advice and guidance.
If you wish to have a telephone or video consultation, please inform the admin team and we have the capability to accommodate your request in most instances.
Cancelling Appointments
If you make an appointment to see a GP or nurse and then find you are unable to attend, please ring the surgery or you could alternatively cancel by MJOG text messaging.
Please try and give us 24 hours where possible, so that we can make the appointment available to another patient.
Patients who fail to attend for three booked appointments within a six-month period without cancelling may be asked to register with another practice as this is unfair to other patients.
Late Attendance
Patients who attend too late for an appointment may be asked to either wait until the end of the surgery or make a further appointment for another day.
Home Visits during Surgery Hours
Home visits are for patients who are too ill or unable to come to the Practice. For visit requests please telephone the surgery before 10.30am.(unless a genuine emergency arises) Doctor may contact you first to discuss your condition.
Please note that for every home visit, up to six patients can be seen in the surgery.
Not having transport is not a valid indication to request a home visit.